Certain sections of the woods can become muddy or soft following significant rainfall.

Our team continually works on these areas and does our best to keep the trail maintained and as safe as reasonably possible.

Unfortunately, this is still an outdoor trail through real woods, and mud happens.

Boots or shoes you don't mind getting dirty are strongly recommended.

Our scare actors are instructed not to intentionally touch or grab our guests.

They may get close. They may appear when you least expect them. They may scare you from only a few feet away. But they are not there to grab or intentionally touch you.

Because the attraction is dark and people sometimes move suddenly when frightened, accidental incidental contact can occur.

Guests must also keep their hands to themselves. Do not grab, hit, push or intentionally touch our actors.

Reservations allow us to better manage parking, check-in, lines, crowd flow and the spacing between groups.

Proper spacing is especially important because sending groups too close together can spoil scares for your group and for the guests ahead of you.

If your ticket requires you to select a visit date, please complete your reservation before arriving.

Please arrive during your selected reservation period and follow the directions of our admissions team.

We intentionally space groups apart because a little extra space creates a much better haunted experience once you're inside the woods.

Severe rain, thunderstorms, high winds or unsafe trail conditions may cause a weather delay or cancellation.

If The Woods of Lost Souls is unable to operate because of weather, affected guests will be given the opportunity to select another available event date.

Please watch our website, email and social media for weather-related announcements.

Tickets are non-refundable if you decide not to attend, become too frightened to continue, leave the attraction early, miss your selected visit, or otherwise choose not to use your ticket.

If the attraction is unable to operate because of a weather cancellation or weather delay, affected guests will be given the opportunity to select another available event date.

Temperatures can drop quickly during October, so check the weather before leaving home and dress accordingly.

Hoodies, jackets and layers are strongly recommended on colder nights.

You may encounter:

• Dirt
• Grass
• Leaves
• Wood chips
• Gravel
• Roots
• Uneven ground
• Wet areas
• Mud

High heels, flip-flops, sandals and other unstable footwear are strongly discouraged.

The Woods of Lost Souls combines live scare actors, darkness, wooded trails, fog, sudden scares, disturbing scenes, sound effects and the natural atmosphere of being deep in the woods after dark.

Some guests scream. Some laugh. Some grab the person standing next to them.

Everyone reacts differently.

Parents and guardians should use their own judgment when determining whether a child is ready for the experience.

The attraction may include darkness, loud noises, frightening characters, sudden scares, fog and disturbing imagery.

The attraction may contain flashing or strobe-style lighting, loud or sudden noises, theatrical fog, darkness, frightening imagery and intense startle scares.

Guests should consider whether these conditions are appropriate for them before entering.

If you or someone in your party has mobility limitations, please contact us before your visit so we can discuss current trail conditions and determine what accommodations may be possible.

Bright screens, camera flashes and phone flashlights can ruin scares for your group and for other guests.

Phones are also very easy to drop when someone suddenly scares you.

Watch the trail — not your phone.

Please do not use bright flashlights, phone flashlights or other lighting during the attraction unless directed by a staff member or there is an emergency.

Keep your phone, wallet, keys, glasses, purse and other personal belongings securely stored.

Items dropped somewhere along a dark wooded trail may be difficult or impossible to recover.

This allows our team to better manage parking, check-in, guest flow and wait times.

Please arrive during your selected reservation period whenever possible.

When groups become too large, guests toward the back can see scares before reaching them and our actors do not have enough time to reset.

Smaller groups usually mean better scares.

Please do not touch, grab, hit or push actors, climb on props, damage decorations, enter restricted areas or leave the designated trail.

Guests who endanger our staff, other guests or the attraction may be removed without a refund.

Guests removed because of their behavior will not receive a refund.

But please do not run.

You are walking through a real wooded environment in the dark. Running increases the chance of falling or colliding with another guest, actor, prop or natural obstacle.

If you genuinely need assistance, notify one of our actors or staff members.